Call Centre Staff

We offer live interactive workshops for call centre staff with follow-up online embedding events.

What’s included:

  • How to build relationships rapidly over the phone and how to manage tricky customer conversations.
  • How to make each customer feel genuinely listened to, valued, and understood.
  • How to manage individual stress levels in a fast-paced environment.
  • Vocal training from voice-over artists, when speaking all day is your job.
  • Building a strong call-centre team environment.

There will be lots of practice in small facilitated coaching groups, light-touch roleplay that doesn’t feel scary will be a big part of the day, with light-hearted vignettes leading to profound practice and live recording.