We offer live interactive workshops for call centre staff with follow-up online embedding events.
- How to build relationships rapidly over the phone and how to manage tricky customer conversations.
- How to make each customer feel genuinely listened to, valued, and understood.
- How to manage individual stress levels in a fast-paced environment.
- Vocal training from voice-over artists, when speaking all day is your job.
- Building a strong call-centre team environment.
There will be lots of practice in small facilitated coaching groups, light-touch roleplay that doesn’t feel scary will be a big part of the day, with light-hearted vignettes leading to profound practice and live recording.