Conflict Resolution

Resolving conflict – whether at work or indeed at home – is something many of us shy away from.  We’re worried about getting it wrong, saying the wrong thing, making it worse even.

So often, we do nothing.

A situation ignored or handled badly, can make for very costly, stressful, and protracted engagements with HR.

Many employees even leave posts if they feel that conflict has not been handled well.  At that point, leaving and hunting for a new role seems like the easier option.

There is a better way that we’d like to share with you…

Participants on this workshop will gain practical skills to help them defuse potentially toxic situations, learn professional mediation and negotiation techniques, and learn how to reduce hostility from or between others.

We’re not aiming to turn your leaders into combat ninjas, but equipping people with very human techniques to handle very common human situations is a superb way of developing them.

  • We’ll demonstrate and practice specific conflict resolution techniques, used by the Police and Prison services, that help defuse situations before they get ugly. We’ll also practice being at ease with confrontation.
  • Participants will learn how to stay calm in stressful situations using the latest mindfulness techniques.
  • We will explore techniques used by professional mediators to reach points of resolution betweenindividuals in conflict.
  • Participants will see some recognisable work situations played out in theatre vignettes, and see the specific tools that enable each aspect of that situation to be resolved. 
  • And then practice them.  There’s only so much that you can learn by watching.  This kind of work needs immersion for us to really ‘get it’, otherwise we can all handle it brilliantly in our heads, but what happens when we’re in a live tense situation with no template? 
  • We’ll learn how to re-visit situations that didn’t go to plan and what we can do about them
  • Participants will leave with a clear plan of how to deal with situations that most people avoid or escalate; they’ll have also practiced their ‘worst case scenario’ with highly-skilled business actors.